Shipping Policy

Order Processing

All orders are processed after payment confirmation. Orders are typically processed within 1–3 business days. Processing times may vary during peak seasons, holidays, promotional events, or due to unforeseen circumstances.

Shipping Time

Estimated delivery times vary depending on the destination and shipping method selected at checkout. Standard delivery generally takes between 3–15 business days after dispatch, although actual delivery times may differ based on location and carrier performance.

Shipping Charges

Shipping charges, if applicable, are calculated during checkout and displayed before order confirmation. Promotional offers may include free shipping on eligible orders.

Order Tracking

Once an order has been shipped, tracking information may be provided when available. Tracking updates are dependent on the shipping carrier and may take time to appear.

Delivery Delays

While every effort is made to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Customs inspections

  • Transportation disruptions

  • High order volumes

  • Other circumstances beyond reasonable control

Delivery dates are estimates and are not guaranteed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Orders delayed, lost, or returned due to incorrect or incomplete address details may be subject to additional shipping charges.

Lost or Damaged Packages

If an order arrives damaged or appears to be lost during transit, customers should report the issue as soon as possible. Appropriate investigations may be conducted with the shipping carrier before a resolution is provided.

Delivery Confirmation

Once a shipment is marked as delivered by the carrier, responsibility for the package transfers to the recipient. Claims regarding missing packages after confirmed delivery may require investigation with the carrier.

International Shipping

International shipping may be available to selected destinations. Customers are responsible for any customs duties, import taxes, fees, or other charges imposed by local authorities.

Failed Delivery Attempts

If delivery cannot be completed due to recipient unavailability or incorrect address information, the package may be returned, held by the carrier, or require additional delivery arrangements.

Order Changes and Cancellations

Requests to modify or cancel orders must be submitted before the order has been processed and shipped. Once dispatched, orders generally cannot be modified or canceled.

Policy Updates

This Shipping Policy may be updated from time to time without prior notice. Continued use of the platform following any changes constitutes acceptance of the revised policy.