Return Policy

Return Eligibility

Customers may request a return within 7–30 days of receiving their order, depending on the applicable return period.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned with original packaging, tags, and accessories.

  • Not show signs of damage caused by misuse, neglect, or improper handling.

Non-Returnable Items

The following items are generally not eligible for return:

  • Personalized or custom-made products.

  • Perishable goods.

  • Gift cards and digital products.

  • Hygiene, health, or personal care items that have been opened or used.

  • Products marked as non-returnable or final sale.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what was ordered, a return or replacement request should be submitted promptly after delivery. Supporting photographs or evidence may be required for verification.

Return Process

To initiate a return:

  1. Submit a return request within the eligible return period.

  2. Wait for return approval and instructions.

  3. Securely package the item and return it according to the provided instructions.

  4. Once received and inspected, the return will be processed.

Refunds

After the returned item is received and inspected, a refund decision will be made.

Approved refunds may be issued to the original payment method. Processing times may vary depending on payment providers and financial institutions.

Partial Refunds

Partial refunds may be granted in situations such as:

  • Items returned in a condition different from the original condition.

  • Missing parts, accessories, or packaging.

  • Returns submitted outside the standard return period when exceptions are approved.

Return Shipping Costs

Unless otherwise stated:

  • Customers are responsible for return shipping costs.

  • Shipping charges paid during the original purchase are generally non-refundable.

  • Return shipping costs may be covered for defective, damaged, or incorrect items.

Exchanges

Eligible items may be exchanged for the same product, subject to availability. If a replacement is unavailable, a refund or alternative solution may be offered.

Order Cancellations

Orders may be canceled before processing or shipment. Once an order has been shipped, cancellation requests may no longer be possible and the standard return process will apply.

Refused or Undeliverable Orders

Orders returned due to refusal, failure to accept delivery, or incorrect address information may be subject to shipping and handling deductions from any applicable refund.

Fraud Prevention

Returns and refunds may be refused in cases of suspected abuse, fraudulent activity, excessive return requests, or violations of this policy.

Policy Changes

This Return & Refund Policy may be updated periodically without prior notice. Continued use of the platform constitutes acceptance of any revised terms.